FAQ

SAVE ME FROM™ PRODUCTS

Are SAVE ME FROM™ products for me?

SAVE ME FROM™ products are ideal for all hair types and are formulated for optimal hair and scalp health. Our products focus on restoring strength, moisture, volume, smoothness, shine and nourishment from root to tip. Our products are the first hair care products designed to combat the specific damage source you expose your hair to most therefore addresses the needs of those with thinning, aging, unmanageable, dry, chemically and/ color treated hair. Every formula is designed to be safe, enhancing your wellbeing, and clinically tested to ensure it is non-irritating and non-sensitizing.

Can I use SAVE ME FROM™ if I'm pregnant or nursing?

Many of our customers have enjoyed using SAVE ME FROM™ products through pregnancy and while nursing, but since everyone's experience can be quite different, visiting your doctor for a personal recommendation is the best course of action. We always include the full list of ingredients on every product page, so you can consult your doctor and he/she can consider them for you.

How can I get a personalized regimen?

To start, take our easy and simple QUIZ which will recommend three products for you based on your hair, scalp and lifestyle.

Still have questions? Email us at any time at help@SAVEMEFROM.com and our expert Customer Care team can help find the best products for you.

Can I mix and match SAVE ME FROM™ products?

Absolutely! Your hair is exposed to different damaging sources. Every one of our products will offer tip to root results and each of our products can be mixed and matched. If you're unsure which products are right for you, take our QUIZ.

How can I use all SAVE ME FROM™ products together?

The perfect hair care regimen is one that's built specifically around your hair, lifestyle and any goals or concerns you have.

How damaged is your hair, really? ALL hair concerns are signs of damage. Every day, hair is exposed to damaging sources that compromise four critical targets from tip to root, the cuticle, the cell membrane complex, the cortex and the scalp. Obvious signs of damage are breakage and split ends, but dryness, dullness, fading, thinning, frizz, tangles, unmanageability, roughness, rigidity and even scalp irritation are also signs of damage. Damage damages hair differently based upon its source. Pollution, styling product build up, aging, heat styling, chemical treatments, sun and sweat are all sources for hair damage. We must get to the root of damage and treat it specific to the source you expose hair to most. SAVE ME FROM™ collections are the first damage-specific hair care that reboots hair from tip to root, powerfully reacting to all sources of hair damage and overcoming signs of damage. Restoring shine, hydration, strength, nourishment from tip to root in every product.

Below is an example of what your SAVE ME FROM™  hair care routine may look like.

SAVE ME FROM™ Chemical Conflict Tip To Root Hair Reboot™ | STENGTHENING FOR BREAKAGE, DRY, OVERPROCESSED HAIR & SENSITIVE SCALP
Chemical treatments can lead to up to 58% protein loss, causing the hair to become weak and fragile while a compromised cuticle causes chemical treatments to quickly fade.  Rebuild the hair from within, bridging bonds while fortifying an exposed cuticle layer. If you’ve had a chemical treatment, use SAVE ME FROM™  Chemical Conflict Tip to Root Reboot™ the day before and several days after to strengthen your hair and extend your results.

SAVE ME FROM™ Thermal Obsession Tip to Root Hair Reboot™ | MOISTURIZING FOR SPLIT ENDS, FRIZZ, HEAT DAMAGED HAIR & DRY SCALP
Heat leads to cuticle cracking, crazing, and blistering; blisters which can pop, lead to split ends and breakage.  Cuticles become fused, reducing flexion and easily chipping away. Infuse hydration and restore softness. If you expose your hair to heat at least 3 times a week, use SAVE ME FROM™ Thermal Obsession Tip to Root Hair Reboot™ this week to moisturize and restore manageability.

SAVE ME FROM™ Age Acceleration Tip to Root Hair Reboot™ | VOLUMIZING FOR ROUGH, WIRY, THINNING HAIR & DRY SCALP
Aside from color loss, as we age the hair’s diameter naturally thin, becomes stiff, dry and feeling wiry. If you feel your hair is thinning, experiencing frequent hair fall or just lacks volume, use SAVE ME FROM™ Age Acceleration Tip to Root Hair Reboot™ this week to redensify, hydrate, boost fullness and soften texture.

SAVE ME FROM™ Sun + Sweat Tip to Root Hair Reboot™ | SMOOTHING FOR FADED, STIFF, TANGLED HAIR & IRRITATED SCALP
UVB radiation can lead to protein loss, sweat can lead to improper hair swelling and chlorine can increase oxidative damage and scalp irritation. Nurture the scalp and workout-proof your hair with SAVE ME FROM™ Sun + Sweat. If you’re planning a vacation beachside, frequent the pool or love getting your sweat on at the gym, use SAVE ME FROM™ Sun + Sweat Tip to Root Hair Reboot™ this week to add shine, restore smoothness and reduce brittleness.

SAVE ME FROM™ Product Overload Tip to Root Hair Reboot™ | DETOXIFYING FOR DULL, STRINGY, GREASY HAIR & OILY SCALP
Daily grooming affect the cuticle more than the cortex but with too much product remaining on the surface, it can lead to fractures and dry, unmanageable hair. Remove surface buildup, lightly moisturize  and minimize grooming damage. If you use styling products, cowash or dry shampoo on your hair and feel daily grooming has caused wear and tear, use SAVE ME FROM™  Product Overload Tip to Root Hair Reboot™ this week to detoxify and keep hair feeling clean.

SAVE ME FROM™ Pollution Assault Tip to Root Hair Reboot™ | NOURISHING FOR FLAT, DRY, BRITTLE HAIR & STRESSED SCALP
Pollution can lead to protein loss causing hair to look dry and brittle and can compromise the scalp. Rebalance a stressed scalp, combat environmental aggressors and enhance hair health and shine. If you live in or are traveling to areas where pollution, smoke and dust have taken a toll on your hair’s health, use SAVE ME FROM™ Pollution Assault Tip to Root Hair Reboot™ to purify and nourish your hair.

What type of damage has your hair been exposed to most recently?  Use the correct Tip to Root Hair Reboot™ product to correct it this week. Multi-mask and alternate between multiple products throughout the week if your hair has been exposed to several sources of damage and to find out which products you love best.  Learn more about how different sources of damage affect your hair differently on each individual product’s description.

Does SAVE ME FROM™ test its products on animals?

We never, ever test our products on animals. We love our furry friends!

What is the shelf life of SAVE ME FROM products?

Each SAVE ME FROM product has either a 24- or 36-month shelf life and our products maintain their peak freshness within 12 months from opening.

Will the protein content in your conditioning and repair products dry out my hair?

You may have heard that some proteins can lead to brittle, dry-feeling hair. Protein itself does not dry out hair; rather, when it seals the cuticle, it can intensify the dry feeling of already dry or damaged hair. Therefore, it's important to balance the correct proteins with moisturizing ingredients. SAVE ME FROM™ balances proteins alongside moisturizers to gently refresh and coat the hair cuticle, adding back shine and strength to stressed hair.

If I color my hair, shouldn't I use a "for color-treated hair" treatment mask?

The most important measures for color-treated hair are preventing fading and dryness. By improving the hair’s cortex, cuticle and cell membrane complex, the hair’s color is protected from both. Good news - all SAVE ME FROM™ products fit the bill!

Are SAVE ME FROM™ products pH balanced?

Yes. Our products are formulated to balance your hair's ideal pH of 4.5 – 5.0. With the normal exposure to the environment as well as washing and styling, this acid mantle can become contaminated or removed and must be restored with the use of properly pH-balanced products.

Our Brand

Where is LIV LUX LAB™ based and where are SAVE ME FROM™ products manufactured?

LIV LUX LAB™ was born the greater Seattle area and is headquartered in Sammamish. All LIV LUX LAB™ products are formulated and manufactured in the U.S.A.

What makes Save Me From™ formulas different from other hair care product brands?

LIV LUX LAB™ is based on principles of wellness, sophistication and result dedicated to solving real beauty problems while empowering people and positively impacting lives. We make it part of our mission to not only formulate products that promote wellbeing, but that also produce the high-performance results in a luxurious way. To us, it's not just about formulating our products with safe ingredients, but also making products that truly work. All products contain our patent-pending, next generation Fenugen™, damage-specific repairing ingredients and the correct balance of botanicals, proteins and lipids that address multiple hair concerns and combat every damage sign, symptom and source. Formulated with at least 80% naturally derived ingredients and made with a Clean Conscience, carefully balancing every ingredient for purity, performance and with your wellbeing in mind.

Where to Buy + Offers

Where can I purchase Save Me From™ products?

Save Me From™ products can be purchased online and in-store, at select authorized retailers. Please check here for a list of our authorized retailers. Please note that some unauthorized retailers may try to sell our products on Amazon, Ebay or other third-party sites. If the re-seller is not listed on our authorized retailer page, please be cautious as you may be purchasing illegitimate or used product.

Do you offer sales, promotions and discounts on products?

Throughout the year, we offer special promotions - like discounts and free travel sizes of our products. Be sure to sign up for our newsletter and follow us on our social media pages to be in the know of our latest promotions!

Do you have any samples?

We don't have samples available, but we understand that you want to give the products a try before investing in them! That's why we have a flexible return policy—take some time to give our products a try. Not in love? Just email our team within 30 days of your order date to initiate a return—no questions asked. Read our full RETURN POLICY.

How can I become an authorized seller of Save Me From™ products?

At this time, Save Me From™ retail outlets are limited to select prestige salons, spas, boutiques, beauty stores, and specialty stores. If your store carries products within the prestige beauty and hair category and you have interest in hosting our brand, please complete our Become a Wholesaler Partner online application, and we'll get back to you shortly with more information.

My Order

I'm having trouble placing my order.

We're sorry to hear that! It may help to try closing your browser and starting fresh, but if you continue to have trouble, just email us at help@SAVEMEFROM.com so we can troubleshoot and help you place your order.

I'm having trouble with a promo code.

As a quick reminder, only one discount code can be applied per order, and each code can only be used once per customer. All discount codes are not valid on previous orders, gift cards, auto-delivery items, and a few other promotional items. Other restrictions may apply. Please email help@SAVEMEFROM.com if you're still having trouble!

Help! I need to cancel/edit my order.

Unfortunately, our team is not able to make any changes to orders after they are placed, including editing the contents of an order, retroactively applying a promotional code, or cancelling it entirely. Please confirm all details, including shipping information and the contents of your order before completing it!

Where does SAVE ME FROM™ ship?

We currently ship to all 50 U.S. states through several USPS, UPS and DHL shipping options. Orders will ship using the shipping method selected at checkout, after a 2-3 business day processing period.

You may experience longer delivery times when shipping to Hawaii and Alaska. Orders shipping to APO, FPO, or DPO addresses may require up to 28 business days to be delivered.

Not in the US? We're currently working on expanding our international experiences, so email us at help@savemefrom.com to add your name to our wait lists! We can't wait to be a part of your haircare routine soon.

There's something wrong with my order.

All our orders are packed and shipped with care and love, but if there's something wrong with your order, please email us at help@SAVEMEFROM.com right away! It's often helpful to send photos of the issue so our team can quickly assess the problem and help make things right as soon as possible.

Returns

What is your return policy?

Please view our Return Policy.

Can’t find what you need?

Email us at help@savemefrom.com.