SAVE ME FROM is the first ever, damage-specific hair care line developed by LIV LUX LAB LLC sold online and through several global retailers. LIV LUX LAB LLC produces wellness-boosting, sophisticated, powerful personal care products that aims to reboot and beautify hair from tip-to-root using new technologies and best practices while advocating suicide prevention, empowering people and positively impacting lives.
LIV LUX LAB’S COMMITMENT TO YOUR PRIVACY
INFORMATION WE COLLECT
We collect several types of information on our Site. We receive and store any information you enter on our website. For example, if you decide to complete an online survey or complete a user registration form, you may be asked to provide certain information such as your contact information (name, email address, mailing address, and telephone number), age group, gender and product and/or cosmetic concerns, and the brands and products you use. If you would prefer that we not collect any personal information from you, please do not provide us with any such information.
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect “Personal Information”, which is generally considered information that can be used to identify you individually. We also collect “Non-personal Information”, which is information about you that does not itself identify you individually. We also collect “Aggregate Information”, which is information about use of our Site, such as pages visited on our Site. The information we collect depends on what services and features you use on our Site. The following details the types of information we collect and how we use it.
We also may contract with third-party advertising networks that collect IP addresses and other information using cookies, web server logs and web beacons on our websites and emails; on third-party websites and emails; and on our advertising placed on third-party websites. They use this information to provide advertisements about products and services tailored to your interests (including for companies not affiliated with us). You may see these advertisements on our websites and other websites. This process also helps us manage and track the effectiveness of our marketing efforts. To learn more about advertising networks and to opt out of interest-based advertising, visit the Digital Advertising Alliance at www.aboutads.info/choices or the Network Advertising Initiative at www.networkadvertising.org/choices.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
RESPONDING TO YOUR REQUESTS
We will use Personal Information to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Additionally, we will use this respond to your requests or provide you with announcements by any means, including email. For example, if you register with the Site, we may send you correspondence related to your registration. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that LIV LUX LAB offers its customers.
If you so elect when providing us with your Personal Information, we may use your Personal Information to provide you with emails, mailings or phone calls concerning our products and event information, newsletters, surveys, customized information for you and other information related to our business. We may also use your Personal Information for the marketing and/or promotion of our products or services. If you do not want to have your Personal Information used for these purposes, do not provide us with your Personal Information. If you wish for us to delete your Personal Information from our records, send us an email at with the subject line of the email stating “Personal Information” and advise us of the Personal Information that you want removed from our records, e.g. name, address, email address, etc. Upon receipt of this email from you, we will delete your Personal Information from our records.
TEXT MARKETING TERMS AND CONDITIONS
We are using a text messaging platform, which is subject to the following terms and conditions. By opting-in for our text marketing and notifications in, you agree to these terms and conditions. By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase. Your phone number, name and purchase information will be shared with our SMS platform "SMSBump Inc, an European Union company with office at Sofia, Bulgaria, EU. This data will be used for sending you targeted marketing messages and notifications. Upon sending the text messages, your phone number will be passed to a text messages operator to fulfill their delivery. If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply. For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.
In compliance with the CAN-SPAM Act, all e-mail sent from our organization will clearly state who the e-mail is from and provide clear information on how to contact the sender. In addition, all e-mail messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further e-mail communication from us.
Our site provides users the opportunity to opt-out of receiving communications from us and our partners by reading the unsubscribe instructions located at the bottom of any e-mail they receive from us at any time. Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in the e-mail.
We may use Personal Information about you for our own internal statistical, design, operational purposes such as to estimate our audience size, measure aggregate traffic patterns, and understand demographic, customer interest, purchasing and other trends among our visitors and customers.
USE OF NON-PERSONAL INFORMATION AND AGGREGATE INFORMATION
We collect Non-personal Information and Aggregate Information about you and your use of our Site whenever you visit us online. For instance, we may collect various forms of “click stream” information such as entry and exit points for our Site (i.e., referring URLs or domains), site traffic statistics, page views, impressions, and operating system and browser type. In addition, when users request pages on our Site, our servers automatically log their IP addresses. An IP address is a number that is automatically assigned to your computer whenever you are surfing the Internet.
HOW WE MAY USE INFORMATION COLLECTED BY AUTOMATED MEANS
We may use the information collected through automated means on this site for market research, data analytics and system administration purposes, such as to determine whether you’ve visited us before or are new to the site, and for compliance with our legal obligations, policies and procedures, including compliance with relevant industry standards and the enforcement of our Terms and Conditions. We also may use the information in other ways for which specific notice is provided at the time of collection.
CALIFORNIA DO NOT TRACK NOTICE
Under California law, website and online service operators are required to disclose how they respond to web browser “do not track” signals or other similar mechanisms that provide consumers the ability to exercise choice regarding the collection of personal information about a consumer’s online activities over time and across third-party websites. We currently do not change our tracking practices in response to “do-not-track” signals or other similar mechanisms.
California law also requires website and online service operators to disclose whether third parties may collect personal information about their users’ online activities over time and across different sites when the users use the operator’s website or service. Third parties that have content or services on our site such as a social feature, analytics service, or an advertising network partner, may obtain information about your browsing or usage habits but this information does not include personal information. These third parties do not change their tracking practices in response to “do-not-track” signals from your web browser and we do not obligate these parties to honor “do-not-track” signals. To learn more about browser tracking signals and “Do Not Track,” please visit http://allaboutdnt.org.
SHARING YOUR PERSONAL INFORMATION
We respect your Personal Information and we are not in the business of selling it to others. We share Personal Information, Non-personal Information and Aggregate Information with third parties as described below.
- We use Shopify to power our online store—you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We also use Google Analytics to help us understand how our customers use the Site—you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
COMMON LINKS INCLUDE:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info.
In addition, in some instances, you may be offered the opportunity to consent to the sharing of your information with a third party such as an event or promotion co-sponsor. If you consent, we will share your information with such third party and the information you provide may be used by such third party for their own purposes and in accordance with their own policies.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Information collected through our Site is considered our trade secret or proprietary information. As the owner of such information, we may disclose or sell such information, including Personal Information, as an asset of the company in conjunction with the sale to a third party of our company or a portion of our assets. By submitting your Personal information on the Site, you agree that Personal Information, Non-personal Information and Aggregate Data involving your visit to our Site may be transferred to such parties in these circumstances. You may choose not to have your information transferred as a business asset by contacting us as at INFO@SAVEMEFROM.COM.
We may disclose Personal Information, Non-personal Information and Aggregate Information (a) to comply with the law, cooperate and respond to requests and claims or comply with legal process served on us (e.g., a lawful subpoena, warrant or court order), (b) to enforce or apply our Site Terms, policies or agreements (including to initiate, render, bill, and collect for amounts owed to us), (c) to protect and defend our or our user’s rights or property, the Site, our employees, visitors or the public, (including protecting and defending from fraudulent, abusive, or unlawful use of the Site), or (d) if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires or justifies disclosure without delay.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Our Site is a general audience site that is not designed nor intended to collect Personal Information from children under the age of 13. Children under the age of 13 are not permitted to use our Site. We will not knowingly collect information from children under age 13. If we become aware that we have inadvertently received personal information from a visitor under the age of thirteen on the Site, we will delete the information from our records.
LINKS TO OTHER SITES
Please be aware that we may provide links to third-party websites as a service to our visitors, and that we are not responsible for the content or information collection practices of those pages. Please note that these websites’ privacy policies may differ from those of LIV LUX LAB. We encourage you to review and understand the privacy practices at third party sites before providing them with information.
HOW WE PROTECT YOUR PERSONAL INFORMATION
We use commercially reasonable efforts to store, maintain and secure Personal Information to protect it from loss, misuse, alternation or destruction by any unauthorized party.
MANAGING YOUR PREFERENCES
You may change or delete your privacy preferences on the Site and from email communications by sending us an email to with the subject line of the email stating “Privacy Preferences.” You may use the unsubscribe link contained in an email to change your preferences with respect to email.
We will keep your information only for as long as is reasonably necessary for the purposes set out in this Statement and to fulfill our legal obligations. Where you are a customer this is usually at least for as long as you remain a customer, to be able meet our legal and contractual obligations to you, and if necessary, to resolve any disputes.
We only retain your information for as long as is necessary for us to use your information as described above or to comply with our legal obligations. However, please be advised that we may retain some of your information after you cease to use our services, for instance if this is necessary to meet our legal obligations, such as retaining the information for tax and accounting purposes.
When determining the relevant retention periods, we will consider factors including:
- Our contractual obligations and rights in relation to the information involved;
- Legal obligation(s) under applicable law to retain data for a certain period of time;
- Statute of limitations under applicable law(s);
- (potential) disputes; and
- Guidelines issued by relevant data protection authorities.
Otherwise, we securely erase your information once this is no longer needed.
We have taken great measures to ensure that your visit to our Site is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about our privacy practices, please contact us by email at INFO@SAVEMEFROM.COM COM or by mail using the details provided below:
109 E LAKE SAMMAMISH PKWY SE, SAMMAMISH, WA, 98074, United States
European Union (EU) Responsible Person:
CE.way Regulatory Consultants, Kunaverjeva ulica 9, 1000 Ljubljana, Slovenia